QuickBooks Black and White Screen! Causes and How to Fix it

Running QuickBooks for a long time can trigger performance and display issues like black boxes appearing while running the QuickBooks Desktop app. These types of issues are more frequently encountered by outdated QuickBooks Desktop application. If you are also dealing with QuickBooks Black and White Screen issues then try to update the QuickBooks Desktop app to the latest released version and run Quick Fix My Program tool for a quick resolution. Follow the complete article for detailed troubleshooting instructions.


You can also dial (844)-932-1139 if you need the help of an expert resolving display issues in QuickBooks Desktop application


What are the Reasons for QuickBooks Displaying Black and White Screen


Issues related to display are quite common while running QuickBooks Desktop on Windows computers and one such display issues is QuickBooks displaying black and white boxes. The primary cause of this problem is glitches in the program installation and some other reasons that can trigger such issues are listed below:


  1. Outdated Windows display drivers.
  2. Outdated QuickBooks Desktop application.
  3. Installation of incompatible Windows theme.

Quick Solutions to Resolve Display Issues in QuickBooks Desktop


Solution 1: Update QuickBooks Desktop to the Latest Released Version


  • Open QuickBooks Desktop and click the Help tab at the top.
  • Select Update QuickBooks Desktop option and navigate to the Update Now tab.
  • Select all the features that needs to be updated and click Get Updates.
  • Restart QuickBooks when the updates are downloaded and click Install Updates Now.
  • Check if this resolves the error, if not, then follow the next troubleshooting step.

Solution 2: Run QuickBooks Fix My Program Tool from QuickBooks Tool Hub


  • Download QuickBooks Tool Hub from the official QuickBooks website.
  • Install and open the tool and select Quick Fix My Program tool from the left pane.
  • Let the tool repair any installation errors and once it refreshes QuickBooks check if the error is now resolved.

Solution 3: Install Windows Display Drivers Updates


  • Click the Windows Start button and right-click My Computer.
  • Select Manage and go to the drivers section.
  • Right click the display drivers and select Update.
  • Manually browse the update file or select automatically search for updates.
  • Let the tool install the latest updates and restart your Windows after the updates are installed.

In case if you are still getting QuickBooks black and white screen, then you might need to completely reinstall the application using QuickBooks clean install tool. Dial (844)-932-1139 and get in touch with certified QuickBooks Desktop experts for advanced troubleshooting help.

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